Equipment Sales Support Representative

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Location: 
Denver, CO
Branch: 
Evans
Department: 
Administrative
Type: 
full-time

This position is primarily responsible for providing product quotes for HVAC equipment, entering orders into computer system, and relaying pertinent order information to the customer and sales team.

Responsibilities

  • ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Receives and processes requests directly from customer for price quotations, purchase orders, order changes, adjustments, and cancellations. Determines customer needs and makes price quotations immediately on standard items. May offer substitute products where appropriate. • Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items. • Follows up on orders by checking the computer system and with other departments for delivery information. Works closely to expedite delivery of scheduled shipments and communicates information to customer. • Exhibits friendly and helpful attitude. Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service. • Processes product quotations, finalizes contracts, and provides continuous follow up throughout the completion of the customer's purchasing cycle. • Participates in sales forecasting by researching, developing and maintaining long and short range sales and marketing plans. Produces sales reports for management by monitoring, analyzing and communicating sales data. • Attend customer seminars, special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain current knowledge on products, industry trends, government compliance and related professional skills. • Excellent attendance and the ability to meet deadlines.

Qualifications

  • QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: • Three years inside or outside sales experience with a wholesale organization selling to both residential and commercial customers; experience selling HVAC products and services preferred. • High School diploma or GED required. • Qualified applicants must be customer oriented and motivated with excellent oral and written communication skills. • Problem solving and organizational skills and ability to prioritize and manage multiple tasks and deadlines. • Experience delivering state-of-the-art product offerings and ability to keep abreast of technology trends and how the apply to real world projects. • Formal presentation skills within both large and small group settings. • Strong negotiation skills with ability to influence and drive decisions to finalize the sale. • Ability to organize and prioritize job projects and requirements. • Must possess ability to keep abreast of product applications and technology trends. • Proficiency with MS Office including Word, Excel and Outlook. • Ability to pass background check and drug screen. LANGUAGE SKILLS: Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs. Ability to develop customer presentations. MATHEMATICAL SKILLS: Ability to verify and calculate figures such as cost/sale and/or margins. Ability to perform basic mathematical calculations required to accurately complete assigned tasks. COMPUTER SKILLS: To perform this job successfully, an individual should have intermediate level knowledge of Word Processing software and Spreadsheet software. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Ability to use sound judgment and problem solving skills to analyze customer problems and to recommend the proper course of action. Ability to organize and prioritize job projects and requirements. ATTENDANCE DEMANDS: The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attendance is required Monday through Friday 8:00 A.M. to 5:00 P.M. or within normal business hours as established by the supervisor. The employee may be required to travel to different locations. Employee may be required to work overtime. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands, handle, or feel; and required to speak, read, and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. Employee is required to travel to customer locations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is usually moderate. • This position may occasionally be exposed to extreme weather conditions in a warehouse environment at company branches, vendor locations, or customer sites. • This is a fast paced environment. DISCLAIMER: The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran among other things, or status as a qualified individual with disability.